Thank you for shopping at Jacket Leather Maker. Your satisfaction matters to us, and we’ve designed our return and exchange process to be simple, fair, and transparent. Please read the details below to understand how returns and exchanges work for all orders.
Returns — Simple, Clear & Fair
Eligibility
You may return or exchange items within 7 days of delivery, provided the item meets the following conditions:
The item is unused and unworn
The item is in its original condition
The item includes original packaging
Proof of purchase is provided (order number or receipt)
How to Return or Exchange
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Email us at jacketleathermaker@gmail.com within 7 days of delivery with your order number and request.
Our support team will review your request and provide return instructions.
Pack the item securely in its original packaging.
Ship the item back using a traceable shipping service.
Note: Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect.
Refund Timeline
Once the returned item is received and inspected, refunds are processed within 5–15 business days to the original payment method.
Processing time may vary depending on your bank or payment provider.
Exchanges — Getting It Right
You may request an exchange within 7 days of delivery, subject to item availability.
Exchange items must be unused and in original condition
Original packaging and proof of purchase are required
If the requested replacement item is unavailable, we will offer an alternative or issue a full refund.
Important Notes
Items showing signs of wear, use, damage, odor, or misuse are not eligible for return or exchange.
Custom, personalized, or made-to-order items are non-returnable and non-exchangeable.
Items That Cannot Be Returned or Exchanged
Customized, tailored, or personalized items
Final-sale or clearance items (unless defective or incorrect)
Wrong, Damaged, or Defective Item?
If your order arrives damaged, defective, or incorrect, you must report the issue within 48 hours of delivery.
We will cover all return shipping costs
We will replace the item or issue a full refund
Our support team will guide you through the process
Need Help?
If you have any questions or need assistance, contact us at:
📧 jacketleathermaker@gmail.com
Jacket Leather Maker truly appreciates your trust. Thank you for choosing us—your satisfaction means everything.