Refund Policy

At Jacket Leather Maker, your satisfaction is our priority. If something isn’t right, we’re here to help. Please read our Refund Policy to understand how refunds are handled.

1. Refund Eligibility

You may request a refund if:

  • The product is unused and unworn

  • It is returned in its original packaging

  • It is free from damage, odor, or signs of use

  • You provide proof of purchase (order number or email confirmation)

Customized or personalized items cannot be refunded unless there is a defect caused by us.

2. Refund Timeframe

Once we receive the returned item and it passes inspection:

Your refund will be issued within 15 days.

Refunds are only processed after we receive the product back in our warehouse.

Your bank or card provider may take additional time to post the refund to your account.

3. Return Shipping Costs

Return shipping costs are the customer’s responsibility unless:

  • The item is defective

  • The wrong item was delivered

  • The product arrived damaged

In those cases, Jacket Leather Maker covers all return shipping charges.

4. Condition of Returned Items

Refunds will not be approved if the returned item:

  • Shows signs of wear or use

  • Has scratches, stains, or smells

  • Is damaged due to improper handling

  • Is missing original packaging or accessories

If the product is returned in unacceptable condition, no refund will be issued, or restoration fees may apply.

5. Non-Refundable Items

The following items cannot be refunded:

  • Custom-made items

  • Personalized products

  • Final-sale or clearance items
     (Unless defective or incorrect)

6. Defective, Damaged, or Wrong Item?

If you received an incorrect or damaged product, contact us within 48 hours of delivery.

We will:

  • Cover all shipping costs

  • Provide return instructions

  • Send a replacement or issue a full refund

7. How to Request a Refund

To start a refund request:

  1. Email us at jacketleathermaker@gmail.com

  2. Share your order number and reason for refund

  3. Wait for our return instructions

  4. Pack the item securely and ship it back

  5. Once received and inspected, your refund will be processed within 15 days

8. Late or Missing Refunds

If 15 days have passed after approval and you still haven't received your refund:

  • Check with your bank or card provider

  • Contact us for assistance

9. Customer Support

For any refund-related questions:

📧 jacketleathermaker@gmail.com
Our team is here to make your experience smooth and stress-free.